1. FORCE CUSTOMER INTO BUILDING.
2. SHOW CAR ON COMPUTER.
3. DO NOT LET CUSTOMER DEMO/DRIVE CAR.
4. WRITE UP THE DEAL.
5. CRY TO SALES MANAGER.
6. SHOW CUSTOMER THAT YOU ARE LOSING MONEY ON THE CAR DEAL BY
INCREASING COSTS IN THE SHOP TO THE VEHICLE IN THE BACK SCREENS OF THE SYSTEM AND PRINTING THE PAGE TO SHOW THE CUSTOMER.
7. CLOSE DEAL BY TELLING THEM YOU WILL GET THEM HOOKED UP(DETAIL, FLOOR MATS, KEYFOB, WHATEVER THE HELL THEY WANT HAH YOU YOU WON'T BE DOING THIS.)
8. TAKE CUSTOMER THROUGH FINANCE OFFICE.
9. SET THE APPT FOR WHATEVER YOU PROMISED THEM WHEN YOU CLOSED THE DEAL FOR YOUR NEXT DAY OFF.
10. WALK THEM TO THE CAR BUT QUICKLY ACT RUSHED LIKE YOU HAVE YOUR NEXT DEAL WAITING AND GET THEM OFF THE LOT BEFORE THE NOTICE OR ASK FOR ANYTHING.
11. NEVER ANSWER CUSTOMERS CALLS.
12. SELL ALL THEIR FAMILY AND FRIENDS CARS.
IF YOU HANDLE THE FIRST 11 STEPS PROPERLY, #12 WILL BE THE EASIEST ONE. PROPS TO JOHN GOODMAN AT A LARGE CHEVROLET DEALERSHIP IN PHOENIX, AZ FOR SHOWING ME THIS PROCESS AND MAKING ME MONEY DOING IT.
JOSH GAYMAN
HILLSBORO, OR
